Shipping

Is international shipping available?
Yes. Postage is calculated at checkout and depends on the weight of the order and the destination country.

I'm are not responsible for any stolen or missing packages.

How do you pack your pieces to ensure they arrive safely?
A lot of time and care goes into packing each piece. Every item is securely wrapped in padded, sustainable packaging and packed tightly into a box to ensure it arrives in perfect condition.

Ceramic Care Instructions

Are pieces dishwasher / microwave safe?
Yes – each piece is dishwasher and microwave safe. HOWEVER, to protect and preserve the colors of the glazes, it is recommended to limit microwave use and wash by hand when possible.

Ceramic & Homeware Returns

What if my order arrives broken?
While we take every precaution to pack your items securely, we understand that accidents may occur during shipping. In the unlikely event that your item arrives damaged or broken, please email me promptly at shop@suus.ceramics.com. Be sure to include clear photos showing the damage and the condition of the packaging.

Once I confirm receipt of your email, you will receive a return shipping label, and your piece will be remade and replaced.

Do you accept returns or refunds?
Since Suus.ceramics items are handcrafted and limited edition, we do not accept returns or refunds for change of mind.